Since the late 1990s, Joyce Raby has spent a career bringing technology to legal aid. While a booster and believer in technology's potential to improve America's legal system, her experience is tempering.
"We've been saying for a very long time that technology was going to be the saving grace for the justice ecosystem," she says. "I don't think it is."
For litigators accustomed to conducting discovery inside large warehouses surrounded by hundreds, if not thousands, of cardboard file boxes, combing through several forests' worth of paper to find the few relevant documents was like trying to find the needle in the haystack.
In 2005, Mark Britton sat at a kitchen table in Sardinia, Italy.
It had been about two years since he left the online travel company Expedia, where he was an executive, and he was ready to uncork something new. It wasn’t a bottle of cabernet sauvignon or grenache that the Mediterranean island is known for: He was aerating an idea that could change how legal services were delivered in the United States.